Terms & Conditions

BOOKING & PAYMENT CONDITIONS INCLUDING CANCELLATIONS AND DISCLAIMERS

TOUR PACKAGE BOOKING PAYMENT

Initial non-refundable Booking Deposit – Rs.3000/- per person along with enquiry or as per online payment process.

Full payment has to be paid at least 30 days prior to departure. For bookings less than 30 days prior to departure, full money is to be paid at the time of booking.

Tickets, Hotel vouchers, Transport vouchers and Tour Documents would be issued 3 days prior to date of departure.

TOUR PACKAGE CANCELLATIONS

45 to 30 days prior to commencement of tour, cancellation fee,5
29 to 16 days prior to commencement of tour, cancellation fee, 25
No refund for cancellation with less than 2

HOTEL PAYMENT

50% advance to confirm a hotel.
50% payment 10 days in advance.

This may change for some properties and you need to check with us before booking them. Most of the wildlife lodges and Spa resorts insist for 100% payment for confirmation and also during peak period.

HOTEL BOOKING CANCELLATIONS

Prior to commencement of tour and counted from a working day.

45 to 30 days check in period, cancellation fee, 25 percent.
29 to 16 days check in period, cancellation fee, 50 percent.
No refund for cancellation with less than 7 days.

TRANSPORT PAYMENT

25% advance to confirmation transport service initially.
25% payment 7 days in advance.
50% on or before commencement of tour.

Prior to commencement of tour and counted from a working day.

45 to 30 days prior to commencement of tour, cancellation fee, 10 percent.
29 to 16 days prior to commencement of tour, cancellation fee, 20 percent.
No refund for cancellation with less than 2 days.

Payments by online using our secured Net Banking /Payment Gateway / RTGS/NEFT/UPI Demand drafts to be payable in the name of “ SRI KATEEL TOURS & TRAVELS” . On payment of the deposit amount, you will be given an official receipt from Sri Kateel Tours & Travels

TAXI BOOKING

Our chauffeur always hold placard and stand at main entrance of arrival. You need to come and identify him if you come out of any other entrance.
We Software SMS / Email / WhatsApp previous day evening between 18.00 to 19.30hrs with chauffeur name, cell number and vehicle number. Please call +91-844 8444 968 – 24/7 – to reconfirm your service and for any assistance.
If you are unable to locate your chauffeur for any reason, it is your responsibility to call the number shown on your voucher or above number to assist you before making alternative arrangements.
Please ensure that you are waiting in the main lobby of your accommodation at least 5 minutes prior to your confirmed pick up time if you are staying in a hotel.
If traveling with babies/infants, you are responsible for bringing infant seat with you in your vehicle
Total cost is an estimate; the final price may vary depending on the actual Km travelled. You still pay for minimum kms even if it is not utilized.

ITINERARY CHANGES

For the comfort and convenience of our passengers, we will sometimes reverse the direction, or slightly amend the itinerary. We will try to advise you of these amendments, prior to the start of the tour or on tour. In the event that a tour participant misses on any part of the sightseeing tour or any such tour due to delay on his part, he will not be entitled to claim refund of the same.